Refund policy
Understand how CalmSignal handles refunds and cancellations.
General refund policy
New Premium subscriptions may include a 14-day free trial (web/API or App Store / Play intro offer where configured). Cancel before the trial ends to avoid charges; otherwise you soft-land on limited Free access.
Separately, new paid Premium purchases may be eligible for a 14-day satisfaction review window — contact support within that period. After that, refunds follow billing-platform policy and usage context.
Platform-specific handling
Web / Paystack: start a trial from your CalmSignal subscription page when eligible; paid plans are reviewed by CalmSignal billing support.
App Store and Google Play purchases (including intro free trials) follow Apple/Google refund flows and timelines.
How to request a refund
Email peace@calmsignal.app with your account email, payment date, amount, and reason for request.
Include receipt ID or transaction reference to speed up resolution.
Cancellation vs refund
Canceling stops future renewals. It does not automatically issue a refund for past charges.
Submit a refund request separately if needed.